If you've initiated a remote connection with AnyDesk before, go to step 5.ģ.If you've set AnyDesk as your default remote access, you can simply click Connect.From the Devices page, navigate to the Remote Access column and click the Connect dropdown on the device. See our video tutorial on connecting to your user's device via AnyDesk!ġ. This is a temporary workaround and installation will become a completely automatic process in upcoming Atera versions. Note about the newer Mac devices: When connecting to newer Mac devices that use the M1 processor, you'll need to instruct your users to manually install AnyDesk from the popup window that appears after initiating a connection with them.
Note about the newer Mac devices: When connecting to newer Mac devices that use the M1 processor, you'll need to instruct your users to manually install AnyDesk from the popup window that appears after initiating a connection with them.Installation is one-time only, per technician device.Atera's custom AnyDesk version must be installed on your device to enable remote access -even if you've installed a generic version of AnyDesk in the past.If this is your first time connecting via AnyDesk, you'll be prompted to download AnyDesk (Atera's custom version). You can use AnyDesk on your Windows or Mac OS device to connect to all your users' (Windows and Mac) devices. Initiate a remote connection with AnyDesk Then select the AnyDesk tab.ĪnyDesk is now your default remote access and will be installed on all existing and new agents. From Admin (on the sidebar), click Settings.Ģ. To set AnyDesk remote access as the default remote access tool:ġ. By doing so, AnyDesk will automatically install on all your existing agents and any agents you install in the future.ĪnyDesk can still be used without setting it as default - it will simply install on specific agents when remote access is first initiated on them. You can set AnyDesk as your default remote access within Atera. Please note that the 'Address Book' feature is not available through Atera. The integration is with AnyDesk's Enterprise package (see the full list of AnyDesk Enterprise features ).It is available for free to Atera Expert and Master plan users. AnyDesk can be used on Windows or Mac devices to connect to all your users' Windows and Mac devices.
AnyDesk provides secure and reliable remote access for supporting your users anywhere, anytime.
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